Data Protection Declaration

We take data protection matters very seriously and would like to ensure that your private sphere is protected whenever you use our online offers. In the following data protection declaration we would, therefore, like to explain how your data is used.

 

1. Access-related data not including references to persons

In order to improve our online offers, we collect and save specific data related to access, not including references to persons. As soon as you request a file from our website, standard access-related data is collected and stored.

Amongst other things, this data set consists of:

  • the page from where the file was originally requested,
  • the file name,
  • the date and time of the request,
  • the data quantity transmitted,
  • the access status (i.e., whether the file was transmitted or whether it might not have been found, etc.),
  • a description of the type and version of the web browser used,
  • the installed operating system and the preset resolution.

This data is analysed for internal statistical purposes as well as part of the technical administration of the website; none of the data, including excerpts of same, is passed on to third parties. This anonymous data is saved separately from the personal data sets and never linked by us to your personal data, so that no inferences can be made with regard to a specific person.

 

2. Collecting and processing personal data

Personal data is only collected by us if you voluntarily provide us with this. As part of your order, the following personal data is collected above all: Form of address, name, home address, e-mail address, telephone number. In addition, payment information, such as your bank account details, is collected when you are placing an order. 

If the chat system is used, the chat communication will be saved in a chat log for a period of 30 days for quality assurance purposes. Disclosure of personal data, such as your name and e-mail address, is voluntary and can be revoked at any time. 

The personal data provided by you (form of address, name, home address, e-mail address, telephone number, bank account details) is stored lawfully and in accordance with the provisions of the German Data Protection Act (GDPA) and the German Telemedia Act (GTA). Naturally, your data is treated in a confidential manner.

 

3. Use of personal data

Your personal data is used for processing your order. For the purpose of processing payments, your payment data is sent to the relevant credit institution. Above and beyond this, personal customer data is not passed on to any third parties. However, we are authorised in individual cases to send the relevant authorities details of your data insofar as they request your data for the purpose of complying with statutory bodies (e.g. law enforcement).

If you provide us with your e-mail address in relation to the purchasing of goods, we may use this for directly advertising similar goods sold by us. You can refuse such use at any time, without any costs arising other than the transmission costs in accordance with the basic rates. To refuse such use, please e-mail: kontakt@media-concept.com. You can also log off directly from each e-mail or adjust the e-mail settings in your account. For this purpose we also use additional purchasing information, such as e.g. your printer’s model, in order to only send you e-mails relevant to you. We do not use the data collected for purposes related to market research or public opinion polling without your consent. 

 

4. Newsletter

We use “MailChimp” to send our newsletter. MailChimp is provided by The Rocket Science Group, LLC, 512 Means Street, Suite 404 Atlanta, GA 30318, USA.

When you register for our newsletter the data provided during registration is sent to MailChimp and stored there. To avoid misuse, your IP address and the registration date are stored by MailChimp. Your IP address is not used by MailChimp for any other purpose.

Please note that, as a rule, the data is sent to one of MailChimp’s servers in the USA and stored there. This means that data is being passed on to third parties in a third country not classified as safe. In this respect we have concluded an additional agreement with MailChimp that is in accordance with the EU’s standard contractual clauses.

MailChimp also offers statistical evaluation options as well as the option of using individual evaluations based on e-mail addresses. This helps us to send you only such offers as are relevant to you.

You can find more information on MailChimp and data protection at: www.mailchimp.com/legal/privacy/

 

5. Cookies

Cookies are used in some parts of the sales section of the website to facilitate operation of the website. Cookies are small text files that your browser stores on your computer. If you contact the corresponding website again, the cookies allow your computer to be recognised once more. This means that any data you have prepiously entered is already automatically entered when you are filling in another order form. We mainly use cookies that are automatically deleted from your hard drive when the internet browser is switched off (“session cookies”). Other types of cookies remain on your computer and allow us to recognise your computer when you next visit our website (“permanent cookies”). We use the information contained in cookies to make it easier for you to use our website and to tailor it to your needs. You can change how cookies are stored in your browser settings at any time by selecting the “Do not accept cookies” function. However, we would point out that in such a case you may no longer be able to use our website to the full extent. 

 

6. Web analysis tools

6.1 Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics uses what are known as “cookies”, text files which are stored on your computer and facilitate analysis of how you use the website. As a rule, the information on your use of this website gathered by the cookie is transmitted to a Google server in the USA and stored there. However, if IP anonymisation has been activated on this website, then Google will first abbreviate your IP address if you are in a member state of the European Union or in other contractual states of the European Economic Area. Only in exceptional cases is your complete IP address sent to a Google server in the USA and abbreviated there. We would point out that this website uses Google Analytics with the extension “_anonymzielp()” and that therefore only the abbreviated forms of IP addresses are processed, so that it is not possible to identify specific persons.

On behalf of the operator of the website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services related to website and internet use. The IP address transmitted from your browser within the framework of Google Analytics will not be combined with other data from Google. You can prevent the storage of cookies by using the appropriate setting on your browser software; however, we would point out to you that if you do this, you may not be able to use all functions of this website to their full extent.

Above and beyond this, you can prevent Google from collecting the data on your use of the website (including your IP address) generated by the cookie, and also prevent the processing of this data by Google, by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

You can prevent the collection of data by Google Analytics by clicking on the following link. An opt-out cookie is created which prevents the future gathering of your data whenever you visit this website: <a href=”javascript:gaOptout ()”>Google Analytics deaktivieren</a>

You can find more detailed information on the conditions of use and data protection at: https://www.google.com/analytics/terms/us.html

and at: https://www.google.com/intl/en/policies/.

 

6.2 Piwik

This website uses Piwik (www.piwik.org). When this analysis tool is used, data is collected and stored from which usage profiles are created using pseudonyms. These usage profiles are used to analyse visitor behaviour and are evaluated to improve and better tailor our products to your needs. Cookies can be used for this purpose. These are small text files stored locally on the computer of the visitor to the website to facilitate recognition again when our website is revisited. The pseudonymous usage profiles are not combined with personal data concerning the user of the pseudonym without the express consent of the person concerned, which is to be granted separately. The information produced by the cookie about your use of our internet service is stored on our server. The IP address is anonymised immediately after it is processed and before it is saved.

The analysis tool Piwik stores mouse movements, mouse clicks and scrolling behaviour as well as text entered by you in the website. This website does not use Piwik to collect information in order to identify the person entering text in the website. We use the information collected to obtain information on user behaviour and thus to improve our website’s services and to facilitate use of it. You can at any time prevent the data from being collected and stored for the purposeof web analysis by changing how cookies are stored in your browser settings. To do so, select the “Do not accept cookies” function. However, we would point out that in this case you may no longer be able to use our website to the full extent.

 

6.3 Visual Website Optimizer (VWO)

In order to optimise the shopping experience in our website we sometimes use the visual website optimizer known as VWO (http://www.vwo.com). To this end user data is collected and stored, and the IP address sent.

For this purpose cookies are used; they facilitate further recognition of an internet browser (for cookies, see point 5). The IP address transmitted from your browser within the framework of VWO is not combined with the other stored data. IP addresses are also not stored permanently; this means that it is also not possible to link user data to IP addresses. You can prevent the cookies from being stored by a corresponding setting in your browser software or via the following link http://visualwebsiteoptimizer.com/opt-out.php. However, we would point out that in this case you may not be able to use all of this website’s functions to the full extent.

You can find further information on data protection at: www.vwo.com/privacy-policy/

 

6.4 Doubleclick by Google

This website uses Doubleclick by Google by Google Inc. (“Google”).

Doubleclick by Google uses cookies in order to present you with advertisements relevant to you. In this respect your browser is allocated a pseudonymous identification number (ID) to check which advertisements were displayed in your browser and which advertisements were accessed. The cookies do not contain any personal information.

The use of Double Click cookies simply enables Google and its partner websites to insert advertisements on the basis of previous visits to our website or to other websites on the internet. The information produced by the cookies is sent by Google for evaluation to a server in the USA and stored there. The data is only sent by Google to third parties in accordance with statutory provisions or as part of order data processing. Under no circumstances will Google combine your data with other data collected by Google.

By using our website you consent to the processing of the data on you collected by Google and to the previously described method of data processing as well as to the specified purpose. You can change how cookies are stored in your browser settings at any time by selecting the “Do not accept cookies” function. However, we would point out that in this case you may no longer be able to use our website to the full extent.

Above and beyond this you can prevent the data produced by the cookie and related to your use of the website (including your IP address) being sent to Google and this data from being processed by Google by deactivating interest-based advertising in websites outside Google at the following link: www.google.com/settings/ads/onweb/

 

7. Information on creditworthiness

If we provide a service in advance, e.g. a purchase on account, in order to safeguard our justified interests we obtain information on creditworthiness based on mathematical and statistical processes used by the corporate law firm First Debit, Am Pulverschopen 17, 59071 Hamm, Germany. In this respect, we transmit your name and address, and use the information received on the statistical probability of payment not being made to make a balanced decision with regard to the payment option to be permitted.

The information on creditworthiness may contain probability values (score values) calculated on the basis of scientifically recognised mathematical and statistical processes. When this is being calculated, address data, amongst other information, may be used. Your protectable interests are taken into account in accordance with the relevant statutory provisions. You can refuse this assessment with future effect. As a consequence, this can mean that we are no longer able to offer you specific payment options.

 

8. Safety

Because the safety of your data is important to us, your personal data is protected by a Secure Socket Layer (SSL) link when and from when you register for a customer account as well as when you send an order. Such a link is also used in online banking. If personal data is being collected on our website, the data is transmitted in encoded form using the SSL procedure. Your personal data is then transmitted via the internet in encoded form by means of a 256 bit SSL. By using the SSL encoded procedure we can protect third parties from accessing your personal data. Secure Socket Layer (SSL) is a protocol used for encoding messages on the internet which provides a particularly high degree of safety when data is being transmitted. Only when data is entered in our contact form is data not encoded.

 

9. Information, Updating, Blocking and Deletion of data

In the customer log-in area you can view your active orders and also change your customer data and password. To delete your customer log-in data, please send a standard e-mail to: {shop name}

You can request information on the data stored by you at any time and free of charge. You may also be entitled to have the data stored by you updated, blocked or deleted. If the deletion of data is contrary to statutory or contractual duties to retain same, we will block the data.

By request we will provide you at any time with information on the existing data stored on you or on your company to the full extent and free of charge; update, block or delete your data; and be pleased to answer your questions on the collection, storage and use of your data. To this end, please contact:

Media-Concept Bürobedarf GmbH

Biberger Straße 93

D-82008 Unterhaching, Germany

Tel.: +49 89 24880 9323

Fax: +49 89 24880 9999

E-mail: mail@toner24.co.uk

 

10. Social Plug-ins (Facebook, Google+, Twitter)

10.1 Facebook

We use Facebook’s “Like” button. This plug-in is operated by Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA. This can be recognised by means of the corresponding Facebook logo. Further information on Facebook’s social plug-ins can be obtained at the following internet address: https://developers.facebook.com/products/social-plugins

If a visitor calls up a page in our internet domain containing such a plug-in, a connection is created between the visitor’s browser and the Facebook servers. Facebook receives and stores data (including IP addresses) which allows Facebook to recognise which page in our website was called up by the visitor. This applies regardless of whether or not a Facebook plug-in is activated. If the visitor activates a Facebook plug-in (e.g. by clicking on the “Like” button or by leaving a comment), the corresponding data is transmitted to Facebook in the USA and stored there. If a visitor is simultaneously logged in to his or her Facebook account, the forwarded data can be associated with the actual account. Logging out of Facebook prevents the data being associated with the Facebook profile in question.

The type, extent and purposes of data collection and processing, and the further processing and usage of data by Facebook, as well as the rights and setting options for protecting the user’s private sphere, can be read in Facebook’s data protection guidelines at: (https://www.facebook.com/about/privacy) and adapted. Furthermore, the exact processes used in data processing and the specific periods during which data can be stored and related purposes are all unclear.

10.2 Google+

We use the +1 button provided by Google+. This plug-in is operated by Google Inc.,1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This can be recognised by means of the corresponding Google logo. Further information on Google’s social plug-ins can be obtained at the following internet address: https://developers.facebook.com/products/social-plugins

If a visitor calls up a page in our internet domain containing such a plug-in, a connection is created between the visitor’s browser and the Google servers. Google receives and stores data (including IP addresses) which allows Google to recognise which page in our website was called up by the visitor. This applies regardless of whether or not the Google+ button is activated. For the purpose of system maintenance and troubleshooting Google records the browser history for about two weeks when a +1 button is displayed. This data is not structured in accordance with individual profiles, usernames or URLs. If the visitor activates the +1 button, the corresponding information is transmitted to Google in the USA and stored there. Google collects data on the visitor’s Google profiles, the recommended URL, the IP address and other browser-related information. If +1 removed, this information is deleted. If +1 is provided for something, +1 is displayed across the whole web publicly as a clue in addition to the recommended content. This process is part of Google’s services, including the search results. Furthermore, +1 is displayed on the visitor’s Google profile +1 tab. The +1s are always accessible by the public. The +1 tab in the corresponding Google profile is only visible to the actual visitor unless the visitor expressly publishes it.

If you are logged in to Google+, Google can associate your visit to our website with your Google+ profile. If you would not like Google to associate the data gathered during visit directly with our website, you must log out of Google+ before visiting our website.

The type, extent and purposes of data collection and processing; and the further processing and usage of data by Google; as well as the rights and settings options for protecting the user’s private sphere, can be read in Google’s data protection guidelines at: (https://www.google.com/intl/en/+/policy/+1button.html and https://www.google.com/intl/en/policies/privacy/) and adapted.

10.3 Twitter

We use Twitter’s Twitter button. This plug-in is/These plug-ins are operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. This can be recognised by means of the corresponding Twitter logo. Further information on Twitter’s social plug-ins can be obtained at the following internet address: https://twitter.com/privacy?lang=en

If a visitor calls up a page in our internet domain containing such a plug-in, a connection is created between the visitor’s browser and Twitter’s servers. Twitter receives and stores data (including IP addresses), which allows Twitter to recognise which page in our website was called up by the visitor. This applies regardless of whether or not a Twitter plug-in is activated. If the visitor activates a Twitter plug-in (by clicking on the Twitter button), the corresponding information is transmitted to Twitter in the USA and stored there. If a visitor is simultaneously logged in to his or her Twitter account, the forwarded data can be associated with the actual account.

The type, extent and purposes of data collection and processing, and the further processing and usage of data by Facebook, as well as the rights and setting options for protecting the user’s private sphere, can be read in Twitter’s data protection guidelines at: (https://twitter.com/privacy?lang=en) and adapted.